Warranty
COTS values item quality and customer experience the most. To allow customer having a better experience about our revolutionary product, all COTS product are covered by a 30 days return policy and 1 year warranty from the day they were bought. Both warranty suits for the item which used under normal conditions and for the purpose intended.
If the product is defective on arrival, just contact us whether you'd like a replacement or a refund. Please check the following requirement before sending a warrant request.
30 Day Return Policy
|
Covered products |
1. Purchase in COTS official website cotslife.com 2. Item with original package |
|
Time |
Within 30 days of purchase |
|
Applicability |
1. Defective material, parts or manufacture 2. Fail to perform as intended |
|
Exclusion |
1. The original package and hand tag is missed 2. Defective material parts, manufacturing defects 3. Design flaws or fail to perform as intended 4. Misuse, negligence, accident 5. Damage as a result of washing machine or dryer which are never recommended. 6. Wear and tear caused by placing too much items or pointed items |
|
Reimbursement |
A Replacement (will not charge for extra shipping fee) or Refund (Shipping fee will be excluded) |
One Year Limited Warranty
|
Covered products |
Purchase in COTS official website cotslife.com |
|
Time |
Within 365 days of purchase |
|
Applicability |
1. Defective material, parts or manufacture 2. Fail to perform as intended |
|
Exclusion |
1. Defective material parts, manufacturing defects 2. Design flaws or fail to perform as intended 3. Misuse, negligence, accident 4. Damage as a result of washing machine or dryer which are never recommended. 5. Wear and tear caused by placing too much items or pointed items 6. Natural breakdown of colors and materials over extended time and use |
|
Reimbursement |
Replace with a product of equal value. (will not charge for extra shipping fee) |
Liability:
COTS is not liable for damage to anything or body injury to anyone as a result of using our products, and shall not provide a reimburse exceeding the total price of the warranted product.
How to make a warrant request?
Please email service@cotslife.com with a valid proof of purchase and a description of damage for the warranty request.