Returns

 

1. Best Pair Guarantee

If you're not satisfied for any reason with your first purchase of UYISHOP underwear, undershirts and socks (each an Undergarment”), well make it right by issuing a refund or allowing you to exchange the Undergarment. Just Contact Us with your order number or receipt and confirm whether you'd like a refund for the Undergarment or an exchange to get something more comfortable.

  • Only applies to your first worn Undergarment [of each type], per customer.
  • All requests must be made within 30 days of delivery (for online orders) or purchase (for in-store orders).
  • If you choose to replace the Undergarment, we will ship the item to you free of charge.
  • For all other returns and exchanges, please see our standard return policy below.

2. Our Standard Return Policy

Returns are authorized for unworn Products with all tags and labels attached.

Where a Product is authorized for return, you can return to a UYISHOP store or by mail.  Please Contact Us with your order number or receipt to request a return by mail.

  • Returns / Exchanges must be made within 30 days of delivery (for online orders) or purchase (for in-store orders).
  • Upon delivery, you accept sole responsibility for your orders.
  • All items must be unworn, unwashed, with hang tags attached and in original packaging.
  • For any authorized return or exchange, well cover the return shipping for packages being shipped from the lower 48 states using a carrier of our choosing. You'll get a prepaid label from our Support Team by email once you contact us.
  • Once your item(s) reach our warehouse, your refund or exchange will be processed within 10 business days.
  • Gift cards are nonrefundable and cannot be exchanged or redeemed for cash.
  • We can only process returns and exchanges for items purchased directly from UYISHOP. If you purchase our product from another retailer, please contact them directly for a return or exchange.

3. Unauthorized Returns and Worn Garments

Refunds or exchanges will not be issued for unauthorized returns. To avoid this, please Contact Us to confirm your return is authorized before sending anything back or attempting to return an item in-store.

If we receive a worn garment or any other return that has not been authorized, your return/exchange will not be processed nor will your used garment or unauthorized return be returned to you.

3.     Have Questions?

Please just Contactour Support Team. Were always happy to help!